Position: Patient Navigator
Location: Centurion, Gauteng
Position Purpose: To provide effective administrative support to the Clinical department, ensure operational efficiencies and achievement of departmental goals.
Experience: Minimum of 3 to 5 years relevant experience within Medical Scheme Administration Industry or similar.
Qualifications: Grade 12; Business Administration qualification or similar (preferred)
Key Performance Areas
- Follow procedures and cooperate with peers for best possible service
- To assist with workflow backlogs as required
- To collate reports and communications for disease management script and pathology reminders
- To assist with the capturing of Lab Test results as and when
- To prepare health education materials for distribution and manage distributions lists
- To collate and format documents and reports according to the professional standard of the various PHA
- Perform according to defined operational best practice and identify and implement opportunities for continuous delivery
- Provide documentation and administrative support to stakeholders within the Service Level agreements and turnaround
- Deliver in a manner that supports and meets operational quality standards and meets the defined departmental
- Meet delivery objectives through working with other team members within and linked to the
- department / project
- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful
- To provide ad-hoc assistance where required
COMPETENCY REQUIREMENTS
Knowledge
- Administrative processes and procedures within a Medical Administration or similar
Skill
- Possess strong verbal and written communication skills
- Demonstrates strategic and analytical thinking skills
- Success in managing multiple tasks, deadlines and priorities
- Ability to succeed in a dynamic and ambiguous working environment
- Ability to work well with others in a professional, collaborative and predictable
- Excellent attention to accuracy and detail
- Excellent planning and organising skills
- Problem Solving
- Advanced Excel and MS Word skills
- Good numerical Ability
- Customer Focus
- Relevant systems knowledge and application
Note: Company reserves the right to close the advert before specified closing date.
PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.