Location: Centurion, Gauteng

Purpose:The Oncology Care Coordinator, you will provide critical clinical support, patient navigation, and beneficiaries, assisting them through diagnosis, chemotherapy, radiation, surgery, and survivorship or palliative pathways. This role also requires effective management of clinical and operational queries, ensuring timely, accurate, and supportive responses to beneficiaries, providers, and internal teams.

Key Responsibilities:

• Conduct clinical assessments and monitor beneficiaries’ oncology treatment journeys
• Review treatment plans, pathology results, imaging reports, and staging information
• Support beneficiaries with education, treatment navigation, and symptom management
• Provide emotional support and guidance throughout the oncology care continuum
• Liaise with oncologists, surgeons, radiologists, and multidisciplinary teams
• Facilitate referrals to supportive care services
• Manage and resolve beneficiary and provider queries within agreed turnaround times
• Investigate clinical queries through detailed review of medical records and care history
• Document all interactions accurately in care management systems
• Escalate high‑risk cases or unresolved queries to the Team Leader

Key Competencies:

• Strong understanding of oncology clinical pathways and treatment regimens
• Excellent communication, empathy, and counselling skills
• Solid clinical judgement and risk assessment capability
• Strong administrative and documentation accuracy
• Ability to manage emotionally sensitive conversations
• Analytical thinking and strong problem‑solving abilities
• Computer literacy and comfort using clinical systems
• Ability to work well within a multidisciplinary and fast‑paced environment

REQUIREMENTS

• Registered Nurse or relevant healthcare professional qualification
• Professional registration with a relevant professional body.
• Oncology specific training is an added advantage
• 2-5 years’ experience in oncology nursing or oncology case management, Medical scheme or healthcare administration advantageous

Knowledge

• Oncology treatment protocols
• Medical Schemes Act, PMB Regulations and Scheme Rules
• Managed healthcare and healthcare funding
• Clinical governance and risk management
• ICD-10 and clinical coding
• Oncology authorisation and claims processes

Note: Company reserves the right to close the advert before specified closing date.