Location: Centurion, Gauteng

Employment Type: Fixed -Term (12 months)

Position Purpose: The successful incumbent will be trained in a Customer Service role and will be expected to develop a solid understanding of medical aid processes, member benefits, claims processes and query resolution, gaining the ability to work independently and effectively within the role.

Experience: This is an on-the-job training role. While up to 1 year of experience in a customer-facing environment will be an advantage, it is not a requirement.

Qualifications: Grade 12 (Matric), National Diploma or Degree in any field

Note: Applicants must be between the ages of 18-35 years.                     

KEY PERFORMANCE AREAS 

• Gain in-depth knowledge of medical aid products, benefits, and administrative procedures.
• Learn to accurately capture and update member information on internal systems.
• Develop an exceptional ability to handle telephonic and written communication with members.
• Develop strong problem-solving and communication skills.
• Understand the importance of compliance, confidentiality, and service quality within the healthcare sector.
• Contribute to cost savings within the department to assist with financial goals and targets

Operating Model

• Ability to correctly route all escalated calls and queries to correct departments
• Accurately capture data
• Assist in other departments when the need arises
• Meet delivery objectives through working with other team members within and linked to the department / project
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Ability to identify system constraints and escalate accordingly
• Ensure that quality control targets are met
• Monitor and report on the implementation of corrective actions to ensure audit findings are resolved timeously.
• Understand interdependence of different systems and processes in area of specialisation and department

KEY COMPETENCIES

•  Positive Attitude – Approaches tasks and challenges with enthusiasm, resilience, and a solution-focused mindset.
• Adaptability and Willingness to Learn – Open to learning processes and adapting to changes in a fast-paced environment.
• Interpersonal Skills – Ability to build positive relationships with members and colleagues.
• Customer Service Orientation / Customer Focus – Commitment to providing excellent service and resolving queries effectively.
• Teamwork and Collaboration – Ability to work effectively within a team and support colleagues.
• Time Management / Organizational Skills – Ability to prioritize tasks and manage workload efficiently.
• Confidentiality and Compliance Awareness – Understanding the importance of maintaining member privacy and following company policies.
• Interpersonal Skills – Ability to build positive relationships with members and colleagues.

Note: Company reserves the right to close the advert before specified closing date.