Location: Centurion, Gauteng

Position Purpose:

To perform day-to-day configuration administration and monitoring of PHA’s core business systems within a managed care environment. The employee will analyse business requirements, document and implement configuration changes with precision, and ensure system integrity through structured quality assurance and governance practices. 

 Experience: Minimum of 2 – 5 years. Experience within the Medical Scheme administration is required. 

 Qualifications: Grade 12 and relevant tertiary degree or diploma.

Key Performance Areas

System Configuration & Monitoring

• Monitor and maintain the Interface Management System and operational system queues
• Manage configuration changes and integrations with other business systems
• Monitor incomplete transactions and resolve system exceptions timeously
• Analyse and resolve system problems, escalating where appropriate

Quality Assurance & Testing 

• Execute user acceptance testing (UAT) and system integration testing
• Conduct quality assurance checks on system configuration and data 
• integrity
• Prepare, document, and archive UAT test data and test results

Access Control & Governance

• Create and amend user access profiles within business systems
• Conduct bi-annual and monthly user access reviews in line with governance requirements
• Ensure access provisioning and deprovisioning is performed timeously and accurately

Process & Documentation

• Maintain and update the Standard Operating Procedures (SOP) registry
• Conduct bi-annual reviews of all SOPs and escalate required updates
• Document business requirements for all configuration change requests
• Develop and maintain operational and system reports
• Identify and implement improvements to current processes and workflows
• Attend to ad hoc tasks as requested by management

Key Competencies

Skills & Abilities

• Highly detail-orientated and accurate
• Excellent analytical skills with strong problem identification and resolution ability
• Superior planning and organisational skill
• Strong time management with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Ability to work independently and as part of a cross-functional team
• Tenacious, driven, and able to operate under strict deadlines
• Adaptable, resilient, and proactive in approach

Knowledge Requirements

• Sound working knowledge of business system configuration and administration within a managed care or medical scheme environment
• Advanced Microsoft Excel skills
• Familiarity with IT service management or operational systems (e.g. helpdesk/ticketing platforms) advantageous
• Understanding of access control governance principles and SOPs
• Basic Microsoft 365 knowledge advantageous

Note: Company reserves the right to close the advert before specified closing date.